Must I sign a contract to use your service?
We work with and without written contracts. We handle debt recovery on a contingency collection basis, no recovery, no fee. You are not obligated to place a minimum number of accounts. We do have long form legal agreements for our larger clients.
Some of my customers are located in other countries. Do you provide international collection service?
Yes. We are an active partner of International Credit Exchange (ICE), with a world-wide network of partners, with 3,000 credit, collection and investigative professionals in 80+ offices globally.
What happens if the debtor I placed for collection contacts me and wants to work out a settlement arrangement?
Debtors sometimes do this to delay payment or to avoid contact by the agency. Once the account is placed for collection, it is best to distance yourself. Please refer them immediately to our office. If the debtor feels like they can play us against each other, then we have lost our leverage and possible resolution.
Is there a collection fee if the debtor sends their payment after I’ve placed them for collection?
Debtors placed for collection are immediately contacted by our Account Resolution Specialists. Sometimes they resent having been placed for collection and send their payment directly to the creditor, hoping the agency will not be compensated.
In such cases, please let us know if payment was received so that collection activity will cease. An invoice will be sent to you to cover the agreed upon contingency fee.
If you are unable to collect the account I placed, then what?
Once all in-house collection measures have been exhausted, and if the debtor continues to conduct business, not having filed bankruptcy, a lawsuit may be prudent. Such activity involves the services of an outside collection attorney and additional contingent costs will apply. No action is pursued without your written authorization. If you choose not to move ahead, the file is closed and confirmation is sent to you.
What happens if the debtor placed for collection wants to return the product I shipped, rather than remit payment?
We are mindful that you are in business to sell product, not to re-purchase it from your customer. Every attempt will be made to recover the amount owed to you. If the debtor is having severe financial problems and wishes to return merchandise, we let you make the decision, then we convey your wishes to the debtor. If your product, is returned, our collection fee is reduced to 50% of the normal fee.
How soon can I expect my money once the debtor remits payment to you?
Remittance or holdover periods, the time between collection of the debt and submission of the payment to the creditor, widely vary. Although the standard period in the industry is 30-45 days, Panther, Chase, & Associates weekly remittance period is 14 days after deposit to ensure the payment clears.
If I am not pleased with your service, what recourse do I have?
Client satisfaction is our highest priority. We pride ourselves on maintaining a close working relationship with our clients. If you have any concerns about the service received, you may contact your Client Relations Manager or your Client Service Manager. We promise to do everything possible to resolve the situation to your satisfaction.
Will you report to the credit bureaus if a collection is not made?
While credit bureau reporting is not considered a strong collections tool and most agencies will not do reporting due the liability it may hold, if the client requests it, we will report to all three major credit bureaus on a case by case basis.
Does Panther, Chase, & Associates Collect on other types of debt outside of Software, Tech, and Commercial Lending?
Yes, while we are known for our niche in the technology sector, Panther, Chase, & Associates can collect on any type of business debt. We only collect on accounts owed by businesses to businesses. We do not handle consumer accounts only commercial accounts.
We work with and without written contracts. We handle debt recovery on a contingency collection basis, no recovery, no fee. You are not obligated to place a minimum number of accounts. We do have long form legal agreements for our larger clients.
Some of my customers are located in other countries. Do you provide international collection service?
Yes. We are an active partner of International Credit Exchange (ICE), with a world-wide network of partners, with 3,000 credit, collection and investigative professionals in 80+ offices globally.
What happens if the debtor I placed for collection contacts me and wants to work out a settlement arrangement?
Debtors sometimes do this to delay payment or to avoid contact by the agency. Once the account is placed for collection, it is best to distance yourself. Please refer them immediately to our office. If the debtor feels like they can play us against each other, then we have lost our leverage and possible resolution.
Is there a collection fee if the debtor sends their payment after I’ve placed them for collection?
Debtors placed for collection are immediately contacted by our Account Resolution Specialists. Sometimes they resent having been placed for collection and send their payment directly to the creditor, hoping the agency will not be compensated.
In such cases, please let us know if payment was received so that collection activity will cease. An invoice will be sent to you to cover the agreed upon contingency fee.
If you are unable to collect the account I placed, then what?
Once all in-house collection measures have been exhausted, and if the debtor continues to conduct business, not having filed bankruptcy, a lawsuit may be prudent. Such activity involves the services of an outside collection attorney and additional contingent costs will apply. No action is pursued without your written authorization. If you choose not to move ahead, the file is closed and confirmation is sent to you.
What happens if the debtor placed for collection wants to return the product I shipped, rather than remit payment?
We are mindful that you are in business to sell product, not to re-purchase it from your customer. Every attempt will be made to recover the amount owed to you. If the debtor is having severe financial problems and wishes to return merchandise, we let you make the decision, then we convey your wishes to the debtor. If your product, is returned, our collection fee is reduced to 50% of the normal fee.
How soon can I expect my money once the debtor remits payment to you?
Remittance or holdover periods, the time between collection of the debt and submission of the payment to the creditor, widely vary. Although the standard period in the industry is 30-45 days, Panther, Chase, & Associates weekly remittance period is 14 days after deposit to ensure the payment clears.
If I am not pleased with your service, what recourse do I have?
Client satisfaction is our highest priority. We pride ourselves on maintaining a close working relationship with our clients. If you have any concerns about the service received, you may contact your Client Relations Manager or your Client Service Manager. We promise to do everything possible to resolve the situation to your satisfaction.
Will you report to the credit bureaus if a collection is not made?
While credit bureau reporting is not considered a strong collections tool and most agencies will not do reporting due the liability it may hold, if the client requests it, we will report to all three major credit bureaus on a case by case basis.
Does Panther, Chase, & Associates Collect on other types of debt outside of Software, Tech, and Commercial Lending?
Yes, while we are known for our niche in the technology sector, Panther, Chase, & Associates can collect on any type of business debt. We only collect on accounts owed by businesses to businesses. We do not handle consumer accounts only commercial accounts.